Technical Administrator

Role Overview & Responsibilities

Technical Administrator

Bernard Matthews Derby - DE23

Monday - Friday: 8.00am - 4.30pm // £12.90phr

Key responsibilities:

• Manage customer complaints and response to the customers/suppliers
• Micro and nutritional analysis – trend out of spec results, review nutritional claims on pack to ensure criteria are met
• Complete customer reports and scorecard to ensure they are submitted on time
• Complete board and group reports / slides
• Doc Control - Maintain, edit, add, delete etc. for all Master Records, Master Procedures and Policies
• Calibration Matrix - Ensure all equipment in use is calibrated
• Ensure internal documentation is issued to all departments
• Water Tacker - Maintain results log, swab plan & Communicate fails, issue investigation reports
• External Panel Results & Communicate fails, add corrective action to customer portal (IRIS)
• Product Surveillance & Communicate fails, obtain results, add details to customer portals
• Transfer sales by product for all retailers in to Customer Complaints Weekly Tracker spreadsheet - to generate CPMU figures
• Requesting FB back For Customer Complaints
• Flash Labels Chase and request information from customer account managers Communicate out every Friday for following week - Sunday production
• Support the team during audits and traceability exercises
• Support the team and cover technical tasks as required
• Carryout general admin task as and when required by the team

Job Type: Full-time

Salary: £12.90 per hour

Benefits:

• Canteen
• Company pension
• Discounted or free food
• Health & wellbeing programme
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person