FRONT OF HOUSE HAIR SALON & SPA

Role Overview & Responsibilities

We’re on the lookout for a full-time or part-time Front of House/Host to join our dynamic, high service and creative salon and spa team in Winchester.

Who are we looking for?

• Previous experience in a customer-facing role
• Able to cross promote services
• Superb customer service
• A confident, creative, smiley and motivational person
• Able to work under pressure and multitask
• Competitive and driven
• Highly organised, who can work both independently and part of a team

What can we offer you?

• Fantastic and exciting working environment with an authentic and friendly team
• Responsibility from day one – Managing guest bookings, payments, team co-coordinator, customer service, stock control, cashing up
• Full training on all systems

What else does the role involve?

• Meeting and greeting guests upon arrival.
• Managing hair and spa appointments by phone, online, in person and by email.
• Managing bookings with the team to ensure appointments run to time and guests are kept informed.
• Up-selling and cross-selling services and products.
• Retail sales and managing stock passing through reception.
• Taking payments and carrying out regular checks to ensure they have been taken correctly.

Job Type: Part-time

Salary: £15.00 per hour

Benefits:

• Additional leave
• Company events
• Company pension
• Employee discount
• Flexitime

Schedule:

• Day shift
• Flexitime

Supplemental pay types:

• Commission pay

Experience:

• customer service: 2 years (preferred)

Work Location: In person